Question 1

Is there somewhere that parents / friends can watch / wait?

Accepted Answer

We have a viewing walkway and mezzanine gallery that runs much of the length of the arena so that you can monitor your child’s climbing prowess closely – alternatively there is the Summit café area which also overlooks the climbing arena and non climbers can wait. We do have highchairs available in the Summit Café for younger guests. Free wifi is available.

Question 2

Is there somewhere I can buy Food or Drinks?

Accepted Answer

The Summit Café serves hot and cold drinks (ranging from delicious coffees and teas to milkshakes, slushies and other cold drinks. A selection of savouries, pizzas, paninis, hot dogs, cakes, brownies and other goodies are on offer.

Question 3

Can I bring my own food and / or drinks?

Accepted Answer

Unfortunately customers / guests are not permitted to consume food or drink onsite unless it has been purchased from the Summit Café. If you have booked a birthday party package then it is fine to bring your own cake.

Question 4

Is there anything for younger siblings to do who are not climbing ?

Accepted Answer

There is a small Play Zone which is free and has a selection of toys to keep the Under 4's entertained.

Question 5

Do you have wheelchair access ?

Accepted Answer

All the facilities are on a single level for which wheelchair access is provided.

Question 6

Do I have to attend safety briefings if I have been before ?

Accepted Answer

Yes, all climbers must attend the safety briefing part of the session before they can begin climbing in the arena. This still applies even if you’ve been hundreds of times!

Question 7

How long will my session be?

Accepted Answer

All standard sessions last 90 minutes and include a half hour briefing followed by 55 minutes climbing and 5 minutes to de-harness. Please note the time you book is the time your safety briefing starts. Instructors will call you to your introduction / safety briefing. Last climbs will be called 5 minutes ahead of end of session.

Question 8

Which climbs are easiest ?

Accepted Answer

We have a number of climbs that are great for novices and younger climbers including Big Cheese, Hex, Red Square, Skyscraper and Jungle Gym. You will note in our briefing room there are information boards on all the climbs which are rated for difficulty.

Question 9

I've climbed a few times, will the challenges be too easy ?

Accepted Answer

There are endless ways to climb each of our challenges. You can choose to take a harder route or race against an opponent or the clock in some of our challenges.

Question 10

Is there any climbing instruction ?

Accepted Answer

No experience is required to enjoy Clip 'n Climb safely. Our instructors run a safety briefing before you climb which covers everything you to know about using the auto belay system and how to climb the elements safely. They will also ensure your harness is fitted correctly. Our instructors are also on hand throughout the session to help clip you in and out of climbs and to offer assistance and support where needed. They''ll even give you some great route tips for each climb !

Question 11

What is a Clipper ?

Accepted Answer

Volunteering as a Clipper is a great way to be involved in the experience without committing to climbing yourself. Clippers help attach climbers to the safety tapes using karabiners which attach from the tape to the climbers harness. Clip 'n Climb staff do the majority of our clipping but if you wish to help you can. Full training is provided and we ask all our Clippers to wear one of our high vis jackets so that you can be easily identified.

Question 12

What if I get thirsty - can I take a water bottle on a climb ?

Accepted Answer

No sorry. No drinks, gum or food are allowed in the climbing arena - we do have lockers where you can deposit your own water bottle for a well earned drink after a session.

FAQ

Planning Your Visit

What time do I need to arrive for my session?

What are your Opening Times?

How can I book a Session?

Are the Stairway to Heaven and Dropslide Included in the price of a standard session?

Am I allowed in the arena if I am not climbing?

Can I amend or cancel my booking ?

Is there a minimum age restriction ?

Are there any weight restrictions?

Is Clip ‘n Climb just for kids ?

What equipment will I need ?

What clothes should I wear and do I need to bring anything else ?

I have children of different ages, can they climb together ?

Do I have to stay with my child during the session ?

On Arrival

Is there car parking ?

Where do I leave my belongings and valuables ?

Our Facilities

Is there somewhere that parents / friends can watch / wait?

Is there somewhere I can buy Food or Drinks?

Can I bring my own food and / or drinks?

Is there anything for younger siblings to do who are not climbing ?

Do you have wheelchair access ?

During Your Session

Is there somewhere that parents / friends can watch / wait?

Is there somewhere I can buy Food or Drinks?

Can I bring my own food and / or drinks?

Is there anything for younger siblings to do who are not climbing ?

Do you have wheelchair access ?

Do I have to attend safety briefings if I have been before ?

How long will my session be?

Which climbs are easiest ?

I've climbed a few times, will the challenges be too easy ?

Is there any climbing instruction ?

What is a Clipper ?

What if I get thirsty - can I take a water bottle on a climb ?