FAQ
Our aim for this is page is to answer the main questions our guests have before their visit. If you have any questions that are not covered or need further clarification, please contact us before your visit. We will keep updating this page, so it is as helpful as possible.
Planning Your Visit
The time you book is the time your safety briefing starts, please arrive 10 minutes before your booked time so we can check you in.
During Term Time, we are Closed Mondays and Open Tues - Fri from 2pm - 7pm (the first briefing starts at 2.30 and the last typically at 5.30). On Saturday, Sunday, Bank Holidays and School Holidays the first briefing will start at 9.30 and typically the last session will be at 4.30 and on Sunday the last session will be at 4.00.
We strongly recommend booking your climbing session in advance, especially during our busiest times at weekends and during school holidays. Booking standard session tickets is quickest via our online booking system where you can see at a glance, for any given day, exactly when we are open and which sessions still have spaces left. You can also purchase special challenges tickets during the online booking process.
The standard price excludes these special challenges. Tickets can be purchased during the online booking process or from reception at the time of check-in. Please remember that tickets for these attractions are non refundable. The extra challenges are to be completed during the 55 mins climb time.
Yes but we ask spectators to keep there time in arena to minimum to prevent over crowding. Please remember no food or drink is permitted in the arena. We do allow parents to clip their own children and if you are keen to do this please let us know.
Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking providing this is done up to 48 hours before their session start time. Please call our Reception team on 01732 753330 or e mail info@clipnclimbtonbridge.co.uk in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.
To participate on our Standard, Discount and SEN Sessions, climbers must be aged 4+
For Little Rockers and Sleepover please see specific page for age restrictions. Clip ‘n
Climb Tonbridge is for adults as well as children, and you can all participate in the arena together.
Unfortunately if we become aware that a participant is under age we are required to stop their further participation and this session will not be eligible for a refund.
Participants must be no heavier than 150kg to use the auto belay system.
No, Clip ‘n Climb is as much for adults as it is for children! We run sessions in the evening during the week and at weekends if you wish to avoid sessions that are likely to include lots of children. There are three challenges on every wall of varying difficulty and adults are sure to be challenged to achieve maximum points. There are also a number of walls to test competitive instincts including the timed Speed Walls and Face to Face challenge.
We provide you with all the standard equipment you'll need for your climbing session. If you have purchased tickets for any of our special attractions, we also provide the necessary equipment for these.
Climbers should wear loose and comfortable clothing (we advise against skirts and dresses). Closed-toe footwear - secure shoes such as trainers - must be worn. We recommend that minimal jewellery is worn when climbing, and long hair is tied back. Loose items and/or coins MUST be removed from pockets before climbing. We have personal lockers available for customers to securely store belongings during their session (you will need a £1 coin per locker). Climbers are advised not to carry a phone or
Yes. One of the great things about Clip 'n Climb is that it is one of the few activities where groups or families with mixed ages can climb together at the same time.
Children under the age of 16 years must have an adult accompany them to the Clip 'n Climb briefing room prior to the session starting. Adults can also climb but may choose not to do so. We do ask that you remain in the building throughout the session. However if you are not climbing there is a great viewing area that runs the length of the climbing arena or you can relax at our Summit Café.
On Arrival
Ample car parking is provided and Clip 'n Climb spaces are clearly marked. Car parking is free.
We have personal lockers available for you to securely store your belongings during your session (you will need a £1 coin per locker).
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Our Facilities
We have a viewing walkway and mezzanine gallery that runs much of the length of the arena so that you can monitor your child’s climbing prowess closely – alternatively there is the Summit café area which also overlooks the climbing arena and non climbers can wait. We do have highchairs available in the Summit Café for younger guests. Free wifi is available.
The Summit Café serves hot and cold drinks (ranging from delicious coffees and teas to milkshakes, slushies and other cold drinks. A selection of savouries, pizzas, paninis, hot dogs, cakes, brownies and other goodies are on offer.
Unfortunately customers / guests are not permitted to consume food or drink onsite unless it has been purchased from the Summit Café. If you have booked a birthday party package then it is fine to bring your own cake.
There is a small Play Zone which is free and has a selection of toys to keep the Under 4's entertained.
All the facilities are on a single level for which wheelchair access is provided.
During Your Session
We have a viewing walkway and mezzanine gallery that runs much of the length of the arena so that you can monitor your child’s climbing prowess closely – alternatively there is the Summit café area which also overlooks the climbing arena and non climbers can wait. We do have highchairs available in the Summit Café for younger guests. Free wifi is available.
Yes, all climbers must attend the safety briefing part of the session before they can begin climbing in the arena. This still applies even if you’ve been hundreds of times!
All standard sessions last 90 minutes and include a half hour briefing followed by 55 minutes climbing and 5 minutes to de-harness. Please note the time you book is the time your safety briefing starts. Instructors will call you to your introduction / safety briefing. Last climbs will be called 5 minutes ahead of end of session.
The Summit Café serves hot and cold drinks (ranging from delicious coffees and teas to milkshakes, slushies and other cold drinks. A selection of savouries, pizzas, paninis, hot dogs, cakes, brownies and other goodies are on offer.
We have a number of climbs that are great for novices and younger climbers including Big Cheese, Hex, Red Square, Skyscraper and Jungle Gym. You will note in our briefing room there are information boards on all the climbs which are rated for difficulty.
Unfortunately customers / guests are not permitted to consume food or drink onsite unless it has been purchased from the Summit Café. If you have booked a birthday party package then it is fine to bring your own cake.
There are endless ways to climb each of our challenges. You can choose to take a harder route or race against an opponent or the clock in some of our challenges.
There is a small Play Zone which is free and has a selection of toys to keep the Under 4's entertained.
No experience is required to enjoy Clip 'n Climb safely. Our instructors run a safety briefing before you climb which covers everything you to know about using the auto belay system and how to climb the elements safely. They will also ensure your harness is fitted correctly. Our instructors are also on hand throughout the session to help clip you in and out of climbs and to offer assistance and support where needed. They''ll even give you some great route tips for each climb !
All the facilities are on a single level for which wheelchair access is provided.
Volunteering as a Clipper is a great way to be involved in the experience without committing to climbing yourself. Clippers help attach climbers to the safety tapes using karabiners which attach from the tape to the climbers harness. Clip 'n Climb staff do the majority of our clipping but if you wish to help you can. Full training is provided and we ask all our Clippers to wear one of our high vis jackets so that you can be easily identified.
No sorry no drinks, gum or food are allowed in the climbing arena - we do have lockers where you can deposit your own water bottle for a well earned drink after a session.